Retention and deletion

Active workspaces

Event records, source files, conversations, findings, tasks, and saved results remain available while the customer account and agreement are active, unless an authorized user deletes them earlier.

Account and event deletion

Deletion removes active product records and stored source objects covered by the request. A non-sensitive receipt records the deletion scope and completion state. Shared organization records may remain available to other authorized members when one user deletes only their account.

Operational records

• Security and service logs: normally up to 30 days.
• Pseudonymous product analytics and support records: normally up to 24 months.
• Billing, tax, fraud-prevention, legal-acceptance, and audit records: for the period required by applicable law or to establish and defend legal claims.
• Backups: deleted active data may remain in encrypted, access-restricted backups until the scheduled backup cycle expires; it is not restored to active service except for disaster recovery.

Requests

Use the in-product Account controls or contact support@hellohiddenhand.com. We will confirm scope, verify authority, and provide a support or deletion reference. Legal holds or statutory obligations may delay a limited part of a request, and we will explain that where permitted.